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Privacy Policy

Effective Date: February 23, 2024
Last Updated: December 20, 2024

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CleanerNest ("we," "us," or "our") is dedicated to safeguarding your privacy. This Privacy Policy outlines how we gather, use, and share personal information through our website www.cleanernest.com. By using our website, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect the following categories of personal information:

  • Contact Information: Name, phone number, email address, and mailing address.

  • Service Information: Details related to cleaning services requested, such as property type and service preferences.

  • Payment Information: Credit card and billing details (processed securely via third-party providers).

  • Usage Information: Data about how you interact with our website, including IP address, browser type, and access times.

2. How We Use Your Information

The information we collect is used to:

  • Provide and manage cleaning services.

  • Respond to inquiries and customer service requests.

  • Process payments and service orders.

  • Send important notifications about your services.

  • Personalize and improve our services and website.

  • Share promotional materials (with your consent).

3. Data Sharing Practices

We do not sell your personal information. However, we may share your data with:

  • Service Providers: Third-party vendors who assist with payment processing, scheduling, and marketing.

  • Legal Authorities: As required by law or to protect our legal rights.

4. Consent for Text Messaging (Opt-In Process)

By providing your phone number on our website, you agree to receive text messages related to:

  • Appointment confirmations and reminders.

  • Service updates and changes.

  • Customer support notifications.

Opt-In Language: Each page of our website collecting phone numbers includes this statement:
"By providing your phone number, you consent to receive service-related text messages from CleanerNest. Message and data rates may apply. You can opt out at any time by replying 'STOP.'"

5. Managing Your Preferences

To opt out of text messaging, reply "STOP" to any message you receive from us. To update your contact preferences or request the deletion of your personal information, contact us at [Your Contact Email].

6. Data Security

We use industry-standard security measures to protect your personal information from unauthorized access, use, or disclosure.

7. Changes to This Policy

We may update this Privacy Policy at any time. Significant changes will be communicated by posting the revised policy on our website.

8. Contact Us

For any questions or concerns about this Privacy Policy, please contact us at support@cleanernest.com

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